Fireflies.ai

4.5

Fireflies.ai is meeting AI aimed squarely at companies: CRM sync with Salesforce and HubSpot, per-speaker talk-time analysis and topic extraction that feed directly into sales and customer success work.

Commercial use OK
Free tier
Enterprise contract
SOC 2

Try Fireflies.ai on the official siteFrom $10/mo

Pricing: From $10/mo
Free tier: Free tier
Commercial use: Permitted
Japanese UI: Not confirmed
Enterprise contract: Available
Compliance: SOC 2

What it is good for

Sales and customer success organisations
Companies that want meeting data as a reusable asset
Deployments needing SOC 2 Type II and custom retention

Strengths and trade-offs

Strengths

CRM integration with Salesforce, HubSpot and others
Speaker analytics and topic extraction
From $10 per seat per month; SOC 2 Type II and custom retention on higher plans

Trade-offs

More complex than Otter for an individual user
Designed around organisational use, not personal note-taking

Editors' review

The corporate standard for meeting recording — CRM sync and speaker analytics

Fireflies.ai is built for companies rather than individuals. CRM integration with Salesforce and HubSpot, per-speaker talk-time analysis and topic extraction connect meetings directly to sales and customer success processes.

Pricing starts at $10 per seat per month, with SOC 2 Type II compliance and custom retention periods on Business and Enterprise plans. Japanese and other languages are supported.

For a single user, Otter.ai is simpler. Fireflies assumes you want to turn meeting data into something the organisation keeps and uses.

Verdict

The first choice for organisations with sales or customer success teams. For personal use, Otter is enough.

Compiled from official documentation and public sources, with our own editorial judgement. We do not publish figures we cannot source.